Every day we are presented with new challenges in business: our processes help us meet these challenges in the most effective and efficient way. Will changing processes create risk to our client experience?
To answer this we need to clarify the difference between processes and procedures. A process is a top level plan for getting from point A to point B in a way that ensures all of your checks and balances are met. It is what you do. It is what you communicate to your clients about what they can expect when dealing with you. A procedure is a series of tasks that takes you through that procedure. It is how you do it. Most of us would not know how our suppliers do their jobs – we simply know what to expect as an outcome. While processes are slow to change as they reflect the culture of a business, procedures will often change in line with available technology. Our red book general ledgers have become “MYOB”, our card file system and Rolodex has become our CRM.
Aaromba believes that solid processes are the foundation of any successful business. So you want to improve your processes? We do that by looking at the specific procedures and take advantage of time saving technology by modifying the “how we do it”. |
