The event management accelerator gives companies the ability to easily manage the planning, execution, tracking and reporting requirements for events. The event management accelerator focuses on three areas of event management,namely:

Event Planning - logistics around an event such as:

• Booking venue
• Presenters
• Catering
• Presentation content preparation

Event Attendance - all aspects around managing the attendees such as:

• Inviting the target audience via phone, fax, letter, and email
• Managing registrations via phone, letter, fax, email and web
• Tracking all people who actually attended the event

Event Review - Microsoft Dynamics CRM reports that measure the effectiveness of the event:

• How many people attended the event?
• What was the revenue impact of the event?

A core component of the event management accelerator will be a web application that customers and partners can deploy to allow Web registration for their events and track these registrations in Microsoft Dynamics CRM.

The eService CRM Accelerator for Microsoft Dynamics CRM make it easy to provide self-service capabilities to customers while enabling you to efficiently configur your self-service portal and manage customer data. Help improve the productivity of service agents by giving them easy-to-use tools that span service channels.

The Analytics CRM Accelerator for Microsoft Dynamics CRM business software provides companies with a full-featured analytics platform that spans marketing, sales, and customer service, helping people to improve customer satisfaction, gain customer loyalty, and increase profitability with every interaction. Built on Microsoft SQL Server and utilizing SQL Server analytics and reporting, Microsoft Dynamics CRM enables customers to create, tune, and configure their analytics solutions using existing resources.