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Increase productivity and improve customer satisfaction with HEAT Service Desk and Call Centre Solutions
HEAT is an effective solution for any size organisation, in any vertical, and is the best-in-class solution for small to mid-sized organisations. HEAT's modular structure and comprehensive features let you choose just the system capabilities you need, saving costs and reducing complexity. HEAT can have you up and running quickly, giving you a rich feature set without excessive training demands.
HEAT® delivers a comprehensive range of help desk, service desk and call centre solutions no matter what your need.
HEAT® Service & Support™ software gives you the tools to standardise and prioritise your support delivery within your help desk or call centre, delivering the ability to log, track and monitor individual requests for service no matter whether you are supporting customer facing colleagues or customers themselves.
HEAT Web User Interface is the new web-based interface to provide the most commonly used features of HEAT's Call Logging module via a web browser, without the need for a plug-in.
HEAT Service and Support is the foundation for the HEAT product suite from FrontRange Solutions. HEAT Service and Support provides core service and support functions, including incident tracking, inquiry tracking, and case management. Additional modules with extended functions are listed below:
HEAT® Plus Knowledge™ centralises the knowledge stored in various formats and various locations into one searchable format allowing you to boost first line resolutions and decrease average call times, increasing your organisation's ability to be proactive.
HEAT® Self Service™ is an easy, intuitive and convenient self-help tool. This means your organisation gains increased efficiencies right from the start. Give your employees and customers access to the problem-solving capabilities of your HEAT system from a web browser 24-hours a day, seven days a week.
HEAT® Plus Voice adds the power of an integrated telephony solution, to greet callers with automated prompts for intelligent call routing, and options for handling requests automatically.
HEAT® IT Asset Management effectively manages your IT assets, software licenses, and leases. With Centennial®, integrated IT Asset Management for the HEAT service desk brings clarity to distributed IT environments -and peace of mind to those who manage them.
HEAT® Plus Mobile provides agents in the field with the necessary service desk functionality to access service tickets, customer data, assignments, alerts and more, via an interface for Blackberry.
The Bottom Line
HEAT solutions enable your organisation to increase service levels while lowering costs. HEAT enables you to shift from reactive to proactive service and gain a competitive edge.
HEAT is your answer when you provide answers to customers, employees, vendors, and more. HEAT can help you meet your customer service department, human resources department, and/or technology management needs, while providing you a complete analytical view of end-to-end performance. HEAT gives you the visibility to see where you can improve, and the agility to change as the market changes, to elevate your organisation's response to meet market demands, and to stay within your budget.
What HEAT Enables You to Do
Benefit from ITIL
HEAT is aligned with ITIL best practices and select components have been ITIL verified by Pink Elephant.
Deploy without breaking stride
HEAT deploys quickly. Configuration is rapid, and the intuitive, field-proven interface requires minimal training for users. Customisation doesn't require programming.
Optimise your IT budget
HEAT configures to your business processes and efficiently gives you visibility into IT spend, allowing you to match capacity to your business priorities.
Be ready for your growing success
HEAT is modular, allowing you to tailor your system to your needs now, and easily add new, integrated functions later. HEAT scales easily, ready to grow with you from a single phone line to a call centre, or from a single customer representative to a service department.
Rely on a market leader
FrontRange, the maker of HEAT, has a comprehensive line of CRM and ITSM products with a large user base. FrontRange have been a market leader for over 15 years, and represent a safe choice for your IT infrastructure investment.
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