Aaromba is a specialist in improving customer profits. Using best of breed technology and methodology, Aaromba provides solutions designed to improve sales, customer service, and provide visibility for management into company performance.
Every Aaromba consultant has sound knowledge of business strategy as well as certifications in our range of software applications, and are recruited from all over the globe. Leveraging this knowledge and best practice methodology, Aaromba has developed comprehensive workflows to ensure our clients receive best of breed solutions.
What does Aaromba do?
Aaromba believes that the automation of business process is like legal advice, accounting and any other bodies of knowledge, in that it is not inherently a do-it-yourself project.
Our clients rely on software vendors as they would other professional service suppliers, as trusted allies and business partners. At Aaromba, we focus solely on CRM and Service Desk applications so we can maintain our specialist knowledge in the field.
What locations are Aaromba services provided?
Understanding the Australian market, Aaromba maintains a national presence as well as local staff in Sydney, Melbourne, Perth and Brisbane. With the advantages of today’s technology, we also support clients as far reaching as Japan, Hong Kong, USA and Europe.
How does Aaromba achieve success?
Aaromba consultants work on the principle that planning and communication are the foundations of a successful project. We have also developed our service offering around other contributors to success:
Define the Scope
Having identified communication as a key ingredient for successful project delivery, Aaromba’s fully documented project methodology ARPIM™ provides measurable milestones and sign off agreements. By adhering to agreed timelines, our clients can be assured that their results are delivered, and expectations exceeded.
Select Quality Technology
We use best of breed, proven solutions only. As all packages have their unique strengths, we are able to match the “natural fit” solution to our client’s requirements.
Training and Support
The training of staff on new software needs to meet a balance of “skill acquisition” and change management. Getting staff excited about a new solution and its benefits is critical to its success. We offer training via public courses, private customised sessions and ongoing webinars to help bring new staff up to speed.
We also have a national dedicated service desk, available to handle any service requests that may arise. We provide this support both on an ad-hoc basis, and with AarombaCare™ our Aaromba Premium Support Agreement. This gives our clients unlimited access to support for a fixed rate – peace of mind for any management team.
Why?
Because ‘Results Matter™’
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