Customer Service Software,Help Desk Solutions,Helpdesk Software

Increase efficiency through displaying meaningful data easily via dashboards. Build a personal dashboard, Sales Opportunity dashboard, Marketing dashboard, and much more...

Microsoft Dynamics CRM 4.0 Workflow enables automation of business processes during which documents, information, or tasks are passed from one party to another and actions are performed according to a set of rules. Workflow provides many out-of-the-box components that business users and administrators can use to model their business processes. Find out how in this QuickBites Session.

Increase efficiency through displaying meaningful data easily by creating a personal dashboard. View sales information, lead, and customer service data for you Accounts by your own personal dashboard. Learn how.

Using Customer Extension modules in ITSM you can open ITSM to a range of solutions. In this informative session you'll gain insight into how these modules have been used within a range of organisations.

With FrontRange SAM Suite, staff across the enterprise can work collaboratively to automatically discover all software assets installed on the network; Accurately track software usage Capture evidence of, and establish an audit trail for, software license documentation; Reconcile software usage against license entitlement; Automate routine but time-consuming tasks around software management, such as deployment and configuration management; With market-leading Discovery technology, an innovative and powerful license management interface, unparalleled automation capabilities, and integrated SAM Essentials, FrontRange SAM Suite provides all the best practices and tools necessary to manage the proof of entitlement to utilize software assets in line with ISO 19770-1 and ITIL.

In this Webinar we will highlight the key features of the IE Toolbar, Outlook and Word integration modules. At the close of the webinar all attendees should have an understanding of the enhanced usability that Accelerator brings to Sage CRM for the end user. The toolbar allows you to:

• - Speed up customer service with our quick search.
• - Use Bookmarks to keep track of active entities.
• - Use our history so you never forget where you're been in CRM.
• - Jump to your contacts at anytime.
• - Navigate CRM with speed and ease.
• - Integrated Outlook email to record all customer interactions.
• - View your teams details and contact them quickly.
• - Drag and drop files and emails against a customer keeping you in the full picture.
• - Mail merge from Company, Person and now Leads.
• - Locate customers quickly with our integrated Google maps.
• - Download vCard's allowing you to share data with other applications.
• - Customize the toolbar to suit your needs with our development kit
• - Use Sage CRM from within MS Word to build letters and documents.
• - View customer information when viewing email in Outlook
• - Track emails with Sage CRM and Outlook integration

Did you know you can view CRM on a handheld device such as your iPhone. View customer info, log a support call, forecast sale and much more straight out of the box.

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